In order to provide the best service to our customers, the Help Desk is interested in your evaluation of our computer support. Please take a few minutes to complete this survey and return it to the Help Desk in the envelope provided.

Thank you!

1. Overall, how satisfied are you with the support you receive from the Help Desk? (PLEASE CIRCLE ONE RESPONSE.)

Very Very

Dissatisfied Satisfied

1 2 3 4 5 6 7 8 9

2. Please rate the service you received from the support engineer who assisted you and the overall service you received from the Help Desk. To do this, use a 1 to 9 scale, where 1 means Disagree Completely and 9 means Agree Completely. You can use 1, 9, or any number in between. (CIRCLE ONE RESPONSE FOR EACH ITEM.)

Disagree Agree

Completely Completely

About the Support Engineer:

Was polite 1 2 3 4 5 6 7 8 9

Was knowledgeable 1 2 3 4 5 6 7 8 9

Communicated well 1 2 3 4 5 6 7 8 9

Was helpful 1 2 3 4 5 6 7 8 9

Provided accurate answers 1 2 3 4 5 6 7 8 9

Worked until the problem was solved 1 2 3 4 5 6 7 8 9

Solved issue in a reasonable time frame 1 2 3 4 5 6 7 8 9

Met my expectations 1 2 3 4 5 6 7 8 9

About the Help Desk overall:

Service hours are convenient. 1 2 3 4 5 6 7 8 9

Initial contact was made

in a reasonable timeframe. 1 2 3 4 5 6 7 8 9

Person who routed the call was polite. 1 2 3 4 5 6 7 8 9

3. In an average week, how often do you call the Help Desk? (WRITE THE NUMBER BELOW.)

number of times you call the Help Desk in an average week