Issues and Labor Tracked by Category

This report shows how issues and labor were distributed over a category and subcategories (in this case, Windows-related issues). Similar reports can be made for virtually any product, group, topic. They are helpful in identifying where major labor issues are.

For example, in this case, printer driver issues are absorbing 114.21 of 180.48 hours of total labor hours. Printer driver solutions may warrant additional attention within the company. This is particularly evident when presented in a chart.

As always, be careful when interpreting small samples (like Third Party: Print Spooler Issues, which only had six items tracked). Average labor is high but could easily be due to one or two incidents that were unusually long.