Problem Tracking Sheet: Mail
Service Request tracking number:
Support engineer working with you:_________________
Has the issue been resolved? YES / NO
If yes, brief description of resolution:
Operating system: __Windows NT __Windows® __MS-DOS® __OS/2® Version:___
Network product: __LAN Manager __Novell® __LAN Server
__Windows NT __PATHWORKS __3Com®
__Windows NT Advanced Server __MS® Network __PC-NFS
__Windows for Workgroups __Banyan® VINES® __AppleTalk
Mail product:
PC Mail | Version | Mac® Mail | Version | Gateways | Version |
External (MTA) | Server | Connection | |||
External (MMTA) | Mac client | X.400 | |||
Import | PC client | SMTP | |||
Windows-based client | MCI | ||||
MS-DOS-based client | AT&T | ||||
Mac client | MHS | ||||
Windows Remote | PROFS® | ||||
MS-DOS Remote | |||||
Problem Tracking Sheet: Mail (continued)
Service Request tracking number:
Hardware (machines, network cards, hard drive controllers, and drives):
Brief description of problem:
Error messages in error log (include numbers and exact text of any errors displayed):
Audit log information (if related):
Do you have a log file available? YES / NO If so, have you used -v -q12 for options? YES / NO
General Questions:
What are the symptoms of the problem?
What specifically is being done when the problem occurs?
Is the problem consistently reproducible?
What is the scope of the problem? (Circle one)
ONE USER / SPECIFIC USERS / ONE POSTOFFICE /
SPECIFIC POSTOFFICES / ALL USERS / ALL POSTOFFICES
What changes have been made recently to the system(s) involved?
Problem Tracking Sheet: Mail (continued)
Service Request tracking number:
What steps have you taken in testing this problem? (What factors do you believe have been eliminated as unrelated to the problem?)
Additional Details: